Question 1

What Microsoft 365 and Azure AD services do you provide?

Accepted Answer

End-to-end Microsoft 365 and SharePoint administration, plus identity and access management through Active Directory and Azure AD / Entra ID, including user provisioning, permissions, and access lifecycle management.

Question 2

Do you work with Intune and endpoint management tools?

Accepted Answer

Yes — device fleet management using Microsoft Intune, SCCM, and Ninja RMM, covering patch management, endpoint compliance enforcement, and standardised Windows and macOS deployment baselines.

Question 3

What kind of IT automation have you built?

Accepted Answer

PowerShell and Bash scripting to automate recurring operational tasks, including reducing a high-volume, repetitive ticket category by 95% at Universities Admissions Centre (UAC) through targeted process automation.

Question 4

Are you experienced with endpoint security and compliance?

Accepted Answer

Yes — monitoring and responding to security alerts through CrowdStrike, administering MFA and privileged access management, and enforcing endpoint compliance policies.

Question 5

What size organisations have you supported?

Accepted Answer

A 150+ user organisation at UAC as the escalation point for Level 2/3 issues, and enterprise customers at Dell Technologies across hardware and Windows environments.

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